​Booking Matters

• Refunds: No refunds will be allowed for any payment made.

• Withdrawal: Withdrawal from any class/ workshop/ jam/ performance booked is allowed at least 4 hours before the start of the class. If you have booked the activity using a package, the credits will be returned to your account where you can use those credits for other available 12.ance classes/ workshops/ jam/ performances. For any withdrawal less that 4 hours before the start of class, your credits will be forfeited.

• Replacement: In the event you are unable to make it for class and do not wish for your credits to be forfeited, you may look for a friend to take your place. But, please inform us by sending us a message through the 12.ance Instagram page before the start of class.

• Sharing of Package: Packages B, C & D can be shared with a maximum of 1 friend. After you have purchased the package, head over to "my plans" for the sharing link to be sent to your friend. Head over to the story highlight on our  12.ance Instagram page for a visual guide.

• Ticket & Package Validity: All credits purchased for 12.ance 2023 are only valid from 1 - 17 Dec 2023, and they cannot be carried forward to other regular classes at Sigma Collective Space.

• Waitlist: You are strongly encouraged to continue to sign up for classes/ workshops/ jams/ performances that are full, so that you can be put on a waitlist, and auto-enrolled as soon as a spot avails. You will be notified via email and push notification on the mobile app if you have enabled push notification. This option is only available to those who have purchased a festival class pack.

• Limited Spots: Spots are assigned on a first-come, first-served basis. Limited spots are available for each activity, so you are highly encouraged to book early.